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Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.
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These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.
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Develop partnerships with Sales team and other departments in order to provide quality customer service. Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
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Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
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Use resources and partnership to balance the needs of the customer and the business. Seeks win/win solutions for the customer and partners appropriately. payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts.
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Provide An Iconic Customer Experience - Summary. Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure. Pleasant, but noisy office environment.
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Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
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Qualifications and requirementsCustomer service experienceThrive in a fast-paced office environmentGood listening skills and a strong customer focusStrong written and verbal communication skillsBasic computer skills, including word processing and spreadsheetsAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve.
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Provide an iconic customer experienceEnsuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period.
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Provide an iconic customer experience - Summary:Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process.
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What you will do - Essential Responsibilities:Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelinesProvides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
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Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedureClerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
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Learn and succeed as part of a team:Pleasant, but noisy office environmentNumerous distractions and disruptions due to incoming communicationMay require walking or standing for extended periods of timeVariety of work schedules with shifts that do include nights, weekends, and holidays.
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If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Provide prompt, accurate, and friendly customer service.
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Retail Office Associate/Customer Service. The retail associate must have the ability to be empathetic and patient, communicate clearly and multitask in a fast-paced environment.
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customer service fast paced jobs Title: office associate
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