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These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience.
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Has 1+ years of customer/client service experience, including experience handling difficult client situations. 1+ years of customer/client service experience.
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As a Bilingual Fraud Customer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
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Of customer/client service experience. Bilingual Fraud Customer Service Representative, Bilingual Fraud Customer Service Representative.
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Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
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Bilingual Fraud Customer Service Representative (ERP) They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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Process disputes and fraud claims in accordance with client policies and guidelines. Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
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The ability to convey complex information in clear and concise terms to ensure customer understanding. Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
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Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives. 1+ years of experience in the banking/financial industry.
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For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Must be bilingual (English and Spanish.
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Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting. Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
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Log cases in database detailing actions taken on accounts and conversations with customers. Employees must be flexible to work any of our 8-hour shift schedules during our business hours. Must be able to successfully pass a criminal background, credit check and security fingerprint.
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In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. if working Monday-Friday between 6:00PM to 6:00AM. At Conduent we value the health and safety of our associates, their families and our community.
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As a Fraud C ustomer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center.
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customer service fast paced client experience jobs Title: bilingual customer service
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