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As a Fulfillment Colleague, you will be responsible for driving a great shopping experience for our omni channel customer by supporting the operational activities that drive sales, profit, and excellent customer service.
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Customer Service: Master store products, services, loyalty programs, and Macys sales systems and use knowledge to help customers find what they need and suggest additional items. Employee Assistance Program (mental health and financial literacy resources.
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Mental Health benefits 8 FREE face-to-face counseling visits per issue per calendar year. Ethel M Chocolates Sales Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests.
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Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
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Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
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As a Furniture & Mattress Sales Colleague, also known as a Big Ticket Colleague, you will provide outstanding customer service in our Big Ticket areas by creating shopping experiences that make every customer feel welcomed and comfortable.
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As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable in the Jewelry and Watch Complex.
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Customer Service: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.
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Self-starter; able to adapt quickly to changing customer expectations and needs. Customer Support: Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
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Ensure a positive shopping experience by providing order updates, addressing customer concerns and resolving issues promptly. Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store.
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Picking and Packing: Locate ordered items in the store and prepare merchandise for shipment using handheld technology and appropriate packing materials. Prepare shipping labels, coordinate with shipping providers to ensure timely delivery, and process shippable returns and abandoned in store pickup orders.
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Fully-Funded education benefits may include 100% of tuition, books, and fees. Empowerment to perform impactful work with tangible results. Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
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Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Support Other Teams: Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
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Coordinate with shipping providers to ensure timely delivery, and process shippable returns and abandoned in store pickup orders. Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
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As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable.
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customer service associate mental health jobs Title: retail
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