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Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
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Resolves customer and associate opportunities with GSM / DM and HR Manager. Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
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Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc. Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
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Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
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Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
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Bass Pro Shops is an equal opportunity employer. Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
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Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed) Occasionally ascend or descend ladders, stairs, ramps, etc.
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Occasionally operate machinery and/or power tools. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
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Occasionally operate motor vehicles or heavy equipment. Minimum Degree Required: High School Diploma or equivalent. Performs duties within scope of general company policies, procedures, and objectives.
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Regular exercise of independent judgment within accepted practices. Insures a pleasant and productive shopping experience for all customers. Constantly communicate with others to exchange information.
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Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
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Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public. Uses judgment in adapting broad guidelines to achieve desired result. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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Join our dynamic team as we embark on a thrilling journey with the opening of our newest store! Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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Provides daily direction to the associates within the department. Executes all merchandising directives i.e. "Top 25 list. maintain all plan-o-grams as set by the Corporate Office. Experience: 2 to 4 years in Retail Sales.
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Constantly stand and/or walk during shift. Extreme Savings" items, etc. Demonstrated strong interpersonal skills. Supervisory experience is a plus. 401k Retirement Savings. Flexible Spending Account.
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customer service associate inventory control jobs Title: service lead
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