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Responsibilities: The duties and responsibilities of the Unified Communications (UC) Engineer, Principal include, but are not limited to, the following: Operations lead for large enterprise (3,000 ) Tier III voice and video services working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.
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Minimum of five (5) years' experience servicing an IT Help or Service Desk, or hands-on experience providing end-user support for web-based software applications. Maintain network security and PCI DSS compliance in close collaboration with members of the Technology Solutions team; Protect corporate assets; track and advise supervisor of all security breaches.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Provide 24/7 Tier 2 enterprise IT help desk technical support to deployed users. + Maintain and operate Cisco Collaboration products such as CUCM and VTCs. This position works at the customer on-site Tier 2/3 support location at Shaw Air Force Base in South Carolina in a service provider capacity to Air Force customers throughout Southwest Asia.
$67,100 - $141,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open AM software, FTP software (TECTIA), SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER, Redsky.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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2-4 years of relevant hands-on experience with IT Service Desk or Support. Support core IT systems including but not limited to, FiscalNote’s collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus.
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Work closely with various departments to identify opportunities for process improvements and automation including HR Service Delivery, IT Service Desk, and Customer Support. The Director of Enterprise Applications with a specialization in Service Now is responsible for leading the organization's efforts in optimizing and leveraging Service Now and other systems in the ecosystem to improve operational efficiency, streamline business processes, and drive innovation.
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As an IT Specialist (Customer Support), you will serve as a Federal Service Desk Support Technician responsible for delivering exceptional technical support with a focus on executive and VIP customers.
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About the role:The Director of Enterprise Applications with a specialization in Service Now is responsible for leading the organization's efforts in optimizing and leveraging Service Now and other systems in the ecosystem to improve operational efficiency, streamline business processes, and drive innovation.
$176,000 - $233,200 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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To Apply for this Job Click Here Service Desk Manager (Remote) We have an immediate need for a Service Desk Manager to join a world-class academic medical center. What Gets You The Job: Bachelor’s Degree 5+ years work experience in IT Management role with teams of at least 20+ resources Must demonstrate excellent written/spoken and communication skills Demonstrated experience in leading teams-oriented collaboration sessions Demonstrated knowledge of report evaluation and analytics Proven experience in implementing and supporting service-oriented tools Proven experience in service-related concepts, practices and procedures including ITIL methodologies.
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IT Services Management (ITIL certification) End user support experience and knowledge (Service Desk, Deskside, Endpoint, Mobile Device Management, Collaboration, etc.) Strong presentation and communication skills Ability to understand business requirements and convert them into solution designs Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
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Develop and maintain current how-to guides & learning resources for all NAFSA enterprise-supported productivity applications (O365, Dropbox, Zoom, SmartSheet, etc.) Administer and maintain NAFSA’s enterprise productivity applications including, but not limited to Office 365, Adobe Connect, SmartSheet, Dropbox, Zoom integrated communications apps, etc.
ExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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Cisco Collaboration products such as Cisco Unified communications Manager (CUCM) or Cisco Video Teleconference (VTC) This position works at the customer on-site Tier 2/3 support location at Shaw Air Force Base in South Carolina in a service provider capacity to Air Force customers throughout Southwest Asia. This is a shift work position in a work center providing 24x7x365 support.
$67,100 - $141,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Design solutions to remove any associated software or packaged applications from the Enterprise Service Desk (ESD) system and any associated objects from AD for applications removed from the Navy/Marine Corps Management Domain.
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The Enterprise Service Desk serves as the nucleus of DeCA’s IT infrastructure support operations. This shall be full service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.
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Regularly update documentation and provide timely updates to Enterprise Service Desk (ESD). The Night-Shift Lead Shall Provide Incident Management And Resolution Coordination, Cross-functional Team Collaboration, And Process Improvement Activities For Our Government Client To Include.
$92,290 - $156,860 a yearFull-timeRemoteExpandApply NowActive JobUpdated 4 days ago
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