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Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
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Employee Wellness Program! Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
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We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
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Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
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Troubleshoot basic service issues and schedule on site service calls when necessary. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.
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Education Enrichment up to $5,000 per year for qualified employees! Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
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Ability to work evenings, weekends and holidays and overtime as needed. Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment.
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Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers. Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.
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Ability to multi-task and prioritize in a fast-paced environment. Occasional travel to other sites within the region. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
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Provide exceptional customer service while walking customers through common hardware and software configurations to maximize product functionality. Strong customer service skills including listening skills, processing detailed information and ability to establish rapport with customers.
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Understands that GREAT customer service is inherent to being a GREAT Mediacom Sales rep. Paid on the job training and opportunity to promote! As the first impression to Mediacom, demonstration of quality customer care skills must be present within the conversation at all times.
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Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) 1 year+ of prior customer service or technical support experience; cable industry experience preferred.
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