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We are seeking a highly qualified, strong leader to lead the engineering organization supporting the Nuclear and Global C2 department in the Mission Planning and Decision Support (MPDS) operating unit (OU), part of Northrop Grumman Defense Systems' GBMR division.
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Oversee, coordinate and lead the planning, design and implementation of a central CMDB for DIT Services. Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation.
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Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle. Strong Understanding of ServiceNow ITSM platform and Discovery. Identify, verify, and architect the federation of data that will comprise the CMDB including external sources.
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Build and govern flat and spatial databases to enable quantitative and qualitative analysis to uncover trends, patterns, and insights to aid in demand planning, business intelligence and decision making.
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Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel.
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Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders. Strong knowledge of IT Asset and CMDB processes and procedures.
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Develop the logical and physical data models for the CMDB. CMDB Manager Requirements and Qualifications. ITIL V3 Foundations Certification or higher. Experienced with Visio and process mapping methodologies.
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ServiceNow certifications are highly desired. Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.
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Able to work both independently as well as collaboratively with minimal supervision. Bachelor's degree or higher in Computer Science/ Information Technology or related and relevant experience. Position requires interpersonal skills project management, business and systems analysis, process management and re-engineering.
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Coach, train and direct TMs to top account penetration and “quality” lead acquisition opportunities, creating effective action plans to achieve AOP and compensation goals, and ensuring accountability of TMs with regards to account development and goal attainment.
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Ability to script in Java and Python. Experienced with the Agile software development lifecycle. Experience with Service and Application Modeling. Strong communication and collaboration skills. Excellent written and verbal communication skills.
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Responsibilities Lead, coach, and mentor staff in all in roles within the Patient Experience CenterIdentify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)Determine call center operational strategies, implement and communicate with senior managemenConduct needs assessments, performance reviews, capacity planning, and cost/benefit analyses to ensure that queues and staffing meet business needs.
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SkillRequired /DesiredAmountof Experience. Core Job Functions. Perform other related duties as assigned. Ability to manage and prioritize multiple assignments. License(s) & Certifications.
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SkillRequired /DesiredAmountof Experience. Core Job Functions. Perform other related duties as assigned. Ability to manage and prioritize multiple assignments. License(s) & Certifications.
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Lead, mentor coach : manage day-to day activities of allocator analyst & location planners. Strong knowledge of merchandise planning principles, practices and procedures. Lead the analysis of historical data and current trends identifying business opportunities and implement appropriate action to maximize financial objectives.
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