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Operations Manager
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- Overview Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain.
- Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace and provides commercialization solutions to accelerate value and enhance patient lives.
- The Operations Manager will plan and direct the staff and operations in the Patient Experience Center, ensuring service goals are met or exceeded.
- This position will also provide leadership and professional development to assigned direct reports, as well as utilize systems and reporting to help the PEC meet established goals.
- Responsibilities Lead, coach, and mentor staff in all in roles within the Patient Experience CenterIdentify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)Determine call center operational strategies, implement and communicate with senior managemenConduct needs assessments, performance reviews, capacity planning, and cost/benefit analyses to ensure that queues and staffing meet business needs.
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