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Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
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Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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The Customer Service Representative (Coralville) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
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Customer service background preferred. Check members into the system. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Answer phones in a friendly manner and assist callers with a variety of questions.
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Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). Each franchisee is responsible for ensuring compliance with local, state and federal law.
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