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Provide technical support via phone, web chat & e-mail to customers worldwide. The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments.
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Responsible for management of the core Tech Cafe Client Experience Services team which provides customer centric delivery of IT services with a focus on remote (phone, email, chat) and in person hardware/software support, timely break-fix response and service request fulfillment.
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The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Grand Canyon University’s Technical Support Specialist may be the role for you.
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2-3 years of software support, help desk, technical troubleshooting, and/or customer service is required. The Technical Support Representative I is able to work independently, but is still growing within the role and requires some supervision.
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Utilizing Help Desk ticketing and support tools (Zendesk) to provide Tier 1 support and technical assistance to College Track staff via phone, email and computer chat as it relates to computer systems, hardware, or software.
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The Enrollment and Communication Analyst is responsible for supporting EMTIC and Enrollment Management initiatives including: functional support and training for technical solutions like SJSU’s Intent to Enroll System, Slate, FileMaker, PeopleSoft Campus Solutions, SJSU’s Chat Solution, and other software implemented to support enrollment goals for the University.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Experience with software support and troubleshooting Demonstrated experience and comfort with small to medium group customer contact, including application specialists, architects, developers, and mid- to senior-level management, via email, chat or video conferencing applications Ability to display an understanding of networking and protocols such as TCP/IP, HTTP, DNS, SSL, and BGP, as well as diagnostic tools such as Wireshark, HTTPWatch and Fiddler Current relevant industry certifications (ex.
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Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio. The position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more.
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The Telephony Engineer serves as technical support provider, subject matter expert and system administrator for on premise and cloud telecommunications systems, servers, solutions, applications, and interfaces for Disney Cruise Line, Adventures by Disney and National Geographic Expeditions business units located worldwide, including thousands of users/stations in contact centers, administrative areas, warehouse/island operations, home/remote ports, and international offices.
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Travel required to support Texas State Technical College campus on an as needed basis" utilizing TSTC Fleet vehicles. Chat with one of our recruiters about what TSTC can do to help in your transition by emailing us at.
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Communicate effectively with technical and nontechnical users both in person and through Microsoft Teams, email, chat, and our help desk ticketing system, Zendesk. IT Support Specialist.
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Provide technical support to French speaking customers via phone, email, and chat channels. Position Overview: We are seeking a talented and enthusiastic French speaking Technical Support Specialist to join our client’s team near Feltham.
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During a support call or chat, a Jira Administrator gets information from the user, defines the issue, and provides a solution. Provide general and technical Atlassian tool support to users either by phone or remote access, and when needed, diagnose, and troubleshoot technical issues.
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Serves as a customer service representative for UMass IT, providing timely responses to requests for IT technical support and service received via telephone, e-mail, web, chat, or in person.
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The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction.
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