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Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures.
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Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. Perform cashier associate duties, as necessary.
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Job Title: Customer Service Associate. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
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Location: Retail Grocery Location. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
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Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
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