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Our legendary portfolio includes iconic mobile game franchises such as Candy Crush, esports opportunities like the Call of Duty and Overwatch Leagues, and some of the top PC and console gaming franchises such as World of Warcraft, Call of Duty, and StarCraft.
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5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting.
$130,000 a yearFull-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Maintain the facility VoIP and messaging system to include over 100 VoIP phones, Cisco call manager server and version 11 software. Zantech is looking for an Network/VoIP Engineer to lead all the support for the enterprise network infrastructure resource and services to ensure optimum performance and availability for this upcoming Army program.
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Role: Leading and assisting with the administration and provisioning of telecom services including AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance.
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Role :Contact Center Platform Engineer (Genesys) Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda. 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Cisco call manager, Unity, deployment, unified communications, Voip, cisco room kits, Cisco phones, Cisco voice. Cisco call manager,Unity,deployment,unified communications,Voip. Cisco call manager/unity.
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Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. Set validation priorities to align with AH International Certification Engineer (ICE.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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As part of this task order, Leidos manages the commercial cloud migration and fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services – ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.
$183,300 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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A working knowledge of call center technology (Genesys, Avaya, Cisco, Aspect, etc.) Our Professional Services development team is growing and we are seeking a Sr Software Development Engineer.
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Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure. In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
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Experience implementing, managing, and monitoring Cisco Unified Communications Manager, call reporting and accounting, SIP, PRI, and video conferencing. Escalation Point: Act as an escalation point for other support teams and participate in the on-call rotation.
$170,000 a yearFull-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Requires 3+ years’ experience configuring Cisco VTC endpoints utilizing TMS for call scheduling/bridging and VCS call routing. The Video Teleconferencing (VTC) Engineer will provide VTC support, operations, design, and maintenance aspects of the VTC infrastructure.
$100,000 a yearFull-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Perform Add/Move/Changes (MACDs) within Cisco Call Manager (CUCM) to support enterprise voice services for over 15,000 employees. This evolving position will be responsible for maintaining, troubleshooting, and transitioning our current Cisco Call Manager (CUCM) infrastructure to a Cisco Webex Cloud Calling platform over the next five years.
$50 an hourExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Job Description On behalf of our client, Procom Services is searching for a Senior Call Center Engineer located in Durham, NC. Senior Call Center Engineer Job Details. x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.
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Certification and/or extensive experience in Cisco Systems (UCS, Call Manager), NEC DECT systems, Avaya PABX and endpoints, call center strategies and systems. Responsible for troubleshooting phones, call managers, UCS consolidated chassis, DECT infrastructure, wireless VOIP technology, call center methodology and appliances.
Full-timeExpandApply NowActive JobUpdated 17 days ago
call job Title: engineer
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