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Prior customer service experience is desirable, preferably in a call-center environment handling inbound calls, e-mail, and chat. Our mission is to support a multi-year agreement providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance, trainers, and operations managers with experience in working in an automated call center environment.
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Customer service experience is desired - Call center experience is ideal. Perferred candidates will have call center or customer service experience. Highly successful candidates will need recent at-home call center support with a history of having calls scored for quality and excellent attendance.
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VGS is looking for experienced contact center skilled, full-time at-home, inbound benefit support representatives handling calls from TRICARE callers for our next new hire class starting June 24, 2024.
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At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field. Access telehealth services at our BlueCare Anywhere kiosk, fuel up with healthy meals and snacks at our cafeterias and Work Perks Café, and make the most of our onsite fitness center by taking advantage of personal trainers, a nutritionist, Health Support programs, and daily group fitness classes, including spin, yoga, and Zumba.
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The company has expanded into providing job opportunities for Veterans, Veteran Spouses, and Veteran Care givers in roles in customer engagement handling inbound calls, e-mail, chat, and web-messages for companies that support commercial and government entities.
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Highly developed sense of integrity and commitment to customer satisfaction. A genuine desire to support customers with the highest level of quality, customer experience, and accuracy. If you are looking for long term employment as an employee (not contractor, not seasonal), full-time, with seven weeks paid training, supporting callers that simply have questions about Veteran healthcare provided by TRICARE, you are encouraged to apply.
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Your knowledge of TRICARE, ability to be trained for several weeks in TRICARE support member services, and ability to work in your home-based office will position you for this exciting opportunity. Computer must have the following minimum capabilities: 2 GHz 64-bit processor or higher, 8 Gigabyte of RAM required ( higher recommended), minimum of 20 GB of available disk space, Microsoft or Apple supported Operating System, Microsoft supported or google chrome internet browser, Citrix Receiver 4.1 or higher (with ability to move to new versions as requested.
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Have your own computer and monitor with accessibility to wired high speed DSL or Cable modem for a home office (Satellite internet service, MOBILE Internet. An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement.
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The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Candidates must have internet router or modem that can connect PC to the modem via ethernet cable (not via WI-FI.
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While in training you are paid a a flat rate. Handy with MS Windows and other computer applications. Proven ability to work from home offices Monday through Friday, between the hours of 8:00 AM to 7:00 PM Eastern Time.
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After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
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This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
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This role was previously known as Customer Service Representative or Call Center Representative. Provide customer service in a fast-paced contact center environment over the phone, via live chats, and emails.
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Call Center Hours o Monday-Friday 8:00 am – 8:00 pmo Saturday-Sunday 8:00 am – 5:00 pm· We can discuss shift preferences during the interview processWages. Associate’s Degree Call center experience Passion for mobile devices and/or technology About this role:Training.
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Prior experience working directly with members / consumers - preferably in a leading retail setting or call center setting. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
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call center jobs Title: customer advocate
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