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3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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Customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.) Incorporating experience design and analytics into customer service, and support processes.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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Lead change-management initiatives that drive adoption, ease implementation, and position clients’ customer-service solutions for ongoing success. Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Accenture is committed to providing veteran employment opportunities to our service men and women. Experience in Products or Financial service Industries. You’ve led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions. Advise clients on ways to measure and improve their customer-centric metrics.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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You are: An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. Accenture Song accelerates growth and value for our clients through sustained customer relevance.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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1+ years of experience working with Artificial intelligence and front-end digital platforms. Have hands on experience with artificial intelligence, GenAI and conversational design. 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client’s larger application ecosystem.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Travel: As required for client support. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 20 days ago - UpvoteDownvoteShare Job
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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Location: Primary residency within 90 minutes of an approved Accenture office.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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Manage and coach junior team members, and continue to grow your own expertise. Experience in evaluating benchmark data (e. Identify opportunities and drive business development efforts to build the Accenture Consulting practice.
$188,600 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago
call center service sales jobs Title: customer service consultant
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