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Conviva is seeking a dedicated, compassionate and cheerful Work from Home / Bilingual / Call Center Customer Service Representative who is interested in being part of a team that focuses on excellent service to others.
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Bilingual / Call Center / Customer Service Rep / Remote / Work from Home. The Call Center Customer Service Representative represents the company by addressing incoming telephone, digital, or written inquiries.
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Task while providing an exceptional customer experience Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen. Experience with Avaya telephony platform desired Knowledge of and strict adherence to HIPAA.
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Resolve patient issues through independent problem solving and with a goal of first call. High school diploma or equivalent Ability to handle high call volume and multi? functional departments to resolve issues and improve customer experience Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.
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Experience in a highly customer service-oriented environment. Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.
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At Conviva, were seeking innovative people who want to make positive changes in their lives, At Conviva, were seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.
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Conviva, a subsidiary of Humana, values personal identity protection. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives.
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Remote / Work from Home. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
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Experience in a medical office setting utilizing a computer-based practice management software system. Ability to remain calm and helpful even when dealing with upset customers Foster teamwork and partnerships with cross.
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If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. Must have a minimum internet speed for optimal performance is 10mb down and 1mb up.
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Must have reliable cell phone and computer at home. Must be Bilingual English (read, write & speak) and Spanish (speak) As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability.
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Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. This applies to those who work within our facilities; interact directly with members and patients; attend in-person meetings or trainings; and/or represent Humana at events or volunteer activities.
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We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
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We encourage our people to build relationships that inspire, support, and challenge them. If you are an existing CenterWell or Humana associate, please apply through go/associatecareers using a Chrome or Edge browser.
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Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work.
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