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Under the supervision of the Call Center Manager, and in compliance with established policies and procedures, the Call Center Video Banking Specialist performs a variety of call center related functions, such as assisting members and potential members with their telephone and video banking requests, responding to account related or service problems and directing phone calls to the appropriate area.
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At Aperia, we rely on a dynamic team of Payment Card Industry (PCI) Call Center Representatives. High school diploma or general education degree (GED) preferred; 1 year of experience working in a call center environment.
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Experience in banking or prior call center work is helpful; on the job training is provided. Bar Harbor Bank & Trust is seeking a full-time Customer Service Specialist working 40 hours per week to join our call center team.
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Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred. SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance (for both auto and mortgage loans) coverage and identifying uninsured loans.
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HS/GED and 2 yrs related experience in banking preferred but will consider call center experience in other fields of business. First Financial Federal Credit Union is a not-for-profit financial cooperative providing banking products and services to its members in Monmouth and Ocean County.
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Mississippi Federal Credit Union is looking for qualified and talented individuals to join our Call Center team. The Financial Specialist is responsible for assisting new and existing members on the phone or through an ITM with a variety of inquiries and transactions including payments, transfers, loan applications, researching account transactions, home banking, and debit cards.
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Sound computer/technical skills including basic troubleshooting; understanding of batch processing; transaction flow in a banking environment; or call center/help desk environment a plus.
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Areas of Interest: Consumer Banker; Consumer Banking; Consumer Lending; Customer Service/Call Center. Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support.
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One to three years of call center and customer service experience. This position provides expertise in respect to credit union products and services, such as consumer loans, deposit accounts, online banking, research, ACH and payroll processes.
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Minimum 3 years' experience in Call Center Management, Banking, and/or Collections, with at least two years of supervisory experience. Oversee the administration of the Credit Department Call Center.
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Minimum of 2 years of experience in call center and online chat team management, preferably in the credit union or banking industry. Lead and manage a team of call center representatives and an online chat team, including hiring, training, coaching, and performance management.
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Minimum 1-year experience in retail banking or a call center. Monitor Branch and Private Banking Service Desk ticketing system. Write and modify procedures to provide instructions and create efficiencies throughout the department, Branch, and Private Banking Network.
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Fraud/Banking/Finance Experience is a must as this will help them understand the systems and conduct risk analysis - no call center. We're looking for a Senior Fraud and Claims Operations Representative , working in Banking/Finance industry in Charlotte, North Carolina, United States.
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Education and Experience: Requires a High School Diploma or equivalent; Prefer 1-2 years previous experience in call center, customer service and/or banking. Responds to all incoming inquiries and service customers' accounts with one call resolution.
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The ABM may be assigned support functions for daily deposit and Call Center operations, including compliance, funding, and reconciliation of new accounts, and daily General Ledger settlements.
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