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Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or de-escalate technical issues while regularly communicating with the Customer Service Manager regarding customer interactions, asset protection, and equipment.
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Assist Front End team with achieving all operations and sales objectives/goals for assigned area (e.g. contribution, budget, gross profit, productivity, inventory management, merchandising/signage, price checks/changes, promotions/contests, etc.
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Ensures that all current customer service, cash control, labor control, expense and supply controls, asset protection, maintenance, physical safety, food safety, associate and customer engagement policies are being followed.
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Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization.
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Collaborate with management in decision-making, direction and implementation of one or more areas to ensure that operational and customer service goals are met. Adhere to and enforce all Company loss prevention policies and procedures (e.g., monitoring self-checkout orders, identifying & reporting theft, taking accurate inventory, controlling waste and utilities, damaged goods, etc.
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As well as report and collaborate with Risk Management on all claims. Ability to represent Big Y by working together with fellow Big Y employees to deliver an exceptional customer experience.
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Exceed our customers’ evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Oversee and direct workflow of customer service employees.
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ESSENTIAL FUNCTIONS: Exceed our customers’ evolving expectations by providing World Class customer service and a pleasant and rewarding shopping experience. Adhere to and enforce all government safety regulations, as well as all Company policies and procedures (e.g., proper use of equipment, cleaning including bottle room, straightening, sweeping, clearing unsafe conditions, etc.
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Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines.
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Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet.
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