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A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
$40,000 - $60,000Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
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Duties to include maintaining relationships with multiple insurance companies/MGAs to negotiate and obtain quotes, binders, endorsements, etc., managing an established book of accounts, negotiating renewals for existing customers, supervising Client Services Representatives, obtaining information and documentation from new and existing clients, resolving customer issues, and back-office management of operations and administration.
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As a sales manager, you will ensure an exceptional customer experience in all customer touch-points, including phone service and digital communication channels. Essential DutiesLead a team of 5-10 call center supervisors responsible for inbound and outbound representativesResponsible for coaching and developing reports on customer service processes and best practices.
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This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. Operations Managers work closely with the site director and client account managers to ensureadherence to corporate policies and procedures and the health of the account.
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MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
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Savannah, GAFull-TimeSalary + BonusCommensurateMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementNo Resume Required, On-site InterviewOPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSThe Call Center Sales Manager oversees all aspects of our call center team.
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This role is a dedicated to providing best-in-class customer service including relationship management, sales organization engagement, new business integration, business/technical support, account profitability support, and high-level issue resolution.
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MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
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Work internally with account, geo, and corporate teams to increase capabilities of CX Advisory and Transformation to build and enable best practices for sales support and service delivery of enterprise engagements.
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By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
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The EPG Strategic Account Manager will manage a team that provides sales, administrative, application, project management, and field engineering support for a very large strategic customer.
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This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.
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Lead and direct inside sales, administration, and back-office duties such as estimating, issuing purchase orders, order tracking, inventory levels, cash flow AR/PR, etc. Engine and power systems service operations management experience.
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Must be customer service oriented (empathetic, responsive, patient, and conscientious) Responsible for coaching and developing reports on customer service processes and best practices.
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