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MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
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Ensure responsiveness and service delivery through utilization of internal infrastructure including Customer Monitoring Centers (CMC’s), National Account Service Center (NASC), Business Operations, support team, and JCI sales & service offices (SSO’s.
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Drive wider and deeper account penetration with new and existing accounts through frequent proactive contact with accounts; building, growing and maintaining positive relationships with multiple departments (facilities, loss prevention, IT, finance) and key decision makers at multiple levels within customer organizations.
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Lead all aspects of assigned accounts within their portfolio, including but not limited to: opportunity identification; pre-sales planning; deal execution; post sales installation planning and follow up; customer issue resolution relating to invoicing, service and other issues in order to ensure post-sales satisfaction and facilitate long term relationships with strong potential for repeat business.
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What we look forRequiredMinimum of four (4) years of Commercial Electronic Security experience in any of the following: Security Sales or Account Management, Security Project or Program Management.
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Along with experience in, or the desire to move into, National Accounts Sales and Account Management. Establish and maintain a high level of quality and timely service to customers for maximum retention.
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Working with management and Corporate Marketing, implement promotional programs. Acts as a central point of contact to service existing or assigned account’s needs and requests. This role offers a competitive Sales Commission Plan that will take into account project, quarterly, and annual margin.
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Remote National Field Sales Role - Live Anywhere in the posted US East Coast States Are you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career.
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Remote National Field Sales Role - Live Anywhere in the posted US West Coast StatesAre you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career.
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Remote National Field Sales Role - Live Anywhere in Texas Are you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career.
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We are looking for a highly motivated leader with previous digital transformation experience delivering, managing, and selling innovative technical solutions in Application/Software Development, Legacy Application Migration, SaaS/PaaS, and DevSecOps. Candidate will directly support high-quality delivery, customer relationship management, recruiting, lead capture and sales efforts, and develop and execute a transportation account growth strategy.
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Salary Range: HIRING SALARY RANGE: $64,500-111,500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
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What we offerCompetitive salary and commission bonus planPaid vacation/holidays/sicktime - 15 days of vacation first yearComprehensive benefits package including 401K, medical, dental, and vision care - Available day oneExtensive product and on the job/cross training opportunities.
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Remote National Field Sales Role - Live Anywhere in the US Central StatesAre you in Electronic Security Sales, or a Security Program Manager, or a Security Project Manager who is looking for that next step in your career.
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EXPECTATIONS AND TASKS Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES.
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account management customer service it delivery jobs Title: manager
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