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Reporting to the Club Manager, the Member Services Representative - Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness® members, prospective members and guests.
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Ability to work overnight (third) shift. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. The member service representative's responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, processing transactions, cleaning including deep cleaning.
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The Overnight Custodian will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience. Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
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The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
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Reporting to the Club Manager, the Shift Lead - Floating Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness® members, prospective members and guests.
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The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language. Answer phones in a friendly manner and assist callers with a variety of questions. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team.
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You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor.
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Each franchisee is responsible for ensuring compliance with local, state and federal law. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
$11 - $13.5 an hourFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! Our goal is to assist our members and our employees to reach their full potential.
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Greet members, prospective members and guests, providing exceptional customer service. Assist in maintaining the neatness and cleanliness of the club. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.
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PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
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Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
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Continual talking in person or on the phone during shift. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up.
Part-timeExpandApply NowActive JobUpdated 4 days ago
Title: overnight closer
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