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Web Communications Analyst Hybrid - Health Alliance Plan
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Full-time
- Responsible for addressing customer inquiries, grievances (complaints), identify appeals, process Individual plan cancellation requests, process deductible transfer requests while providing problem resolution and education via the HAP Web site (hap.org) Customer Message Center (CMC) and omni channels.
- Provide investigation, follow-up and response to internal & external customer inquiries received from HAP’s website, email, Pega Workbasket and all other omni channels.
- Identify, track and monitor trends and create analysis to ensure all regulatory requirements are met (NCQA, HIPAA, State, CMS etc.)
- Assist in the development of communications to ensure website, email, Pega, and other omnichannel communications are current and reflect relevant brand and content.
- Two (2) years of demonstrated web/email-customer service, and/or other social media experience.
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