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Wealth Management Deskside Support Specialist
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Full-time
- Executive Summary: The DSS (Deskside Support Services) Team provides technical onsite and remote support directly to Wealth Management users in both campus and branch locations.
- DSS will handle issues that have not been resolved by the Service Desk and/or escalated by management as well as participate in technology project work and equipment moves and break fix as well as perform single point of escalation and triage on behalf of the users.
- On-site support - participates in end-user support and problem identification for all areas of the IT infrastructure.
- Participate in the Continuous Improvement and Problem Management process
- Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team
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