EMPIRE OFFICE INC

We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers.. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up.. Maintain punch list documentation (dates, advise clients). Order punch list items (if n/c required request). Create laser and RA tickets when PM is not involved to prompt freight claims

senior account coordinator

Job Details Level Experienced Job Location Secaucus - Secaucus, NJ Position Type Full Time Education Level 4 Year Degree Description About Empire Office Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands. Overview Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectation. Key Responsibilities <ul><li> Acquire vendor discounts and verify pricing (CDA) </li><li> Assist and verify specification </li><li> Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton) </li><li> Complete applicable instructions </li><li> Color code floor plans and organize counts </li><li> Request COI </li><li> Manage and put COM and COL on reserve </li><li> Management of CODs </li><li> Handle auto pricing </li><li> Assist in request for labor quote </li><li> Ensure proper approval documentation prior to quote conversion to order </li><li> Request proforma invoices for clients who have deposits required </li><li> Ensure orders are released in our Hedberg system </li></ul> Order Follow-up: <ul><li> Confirm receipt of purchase order with vendor </li><li> Confirm receipts of acknowledgement from vendor </li><li> Create and manage vendor request for deposit </li><li> Lead resolution of acknowledgement discrepancies </li><li> Create order status reports (initiate and maintain throughout) </li></ul> Pre-Installation: <ul><li> Create Operations request (advise union/non union; ST or OT) </li><li> Assist in preparation of installation package/binder </li></ul> Install: <ul><li> Maintain punch list documentation (dates, advise clients) </li><li> Order punch list items (if n/c required request) </li><li> Create laser and RA tickets when PM is not involved to prompt freight claims </li><li> Complete installation </li></ul> Post Installation: <ul><li> Invoice upon delivery and installation </li><li> Day two orders </li><li> Maintain client contact to ensure satisfaction </li></ul> Other: <ul><li> Input and set up new customers and vendors </li><li> Request warranty information </li><li> Product Mix Report </li></ul>Qualifications Skills & Qualifications <ul><li> High School Degree plus 1-3 years of professional experience </li><li> Bachelor’s degree or equivalent </li><li> Furniture or dealership experience a plus but not required </li><li> Microsoft Office knowledge (Outlook/Excel/Word) is a plus </li><li> Strong communication skills, both written and oral </li><li> Ability to take initiative and think proactively </li><li> Comfortable handling multiple tasks at a time </li><li> Proven organizational and time management skills </li><li> Possesses critical thinking capabilities to solve any issues </li><li> Understands and adheres to deadlines </li><li> Works well in a team environment</li></ul>

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