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VP, Operations
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Full-time
- Favor is seeking an action oriented, decisive, and data driven VP of Operations who will be responsible for high-priority, strategic projects related to continuous improvement of Favor’s capacity, quality, and productivity processes.
- This role will report to our COO & President and lead multiple teams tasked with (1) balancing supply with demand (2) onboarding and supporting our runners and customers on the ground in our regions (3) improving quality and service outcomes through exception management processes (4) improving runner productivity (5) maintaining trust & safety of the platform and (6) ensuring high-quality last-mile delivery for white-label delivery customers.
- Own the budget and strategy for runner pay, including base pay, dynamic pay, and earnings incentives
- Familiarity with Six Sigma and lean principles and methodologies
- Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days.
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