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VP, Customer Success
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- HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse.
- Our hacker roots still permeate everything we do.
- Reporting to HUMAN's Chief Revenue Officer, the VP, Customer Success will lead HUMAN's Customer Success teams which includes Technical Account Management, Customer Support, Solutions Architects and Professional Services, and will be responsible for customer outcomes, driving customer retention, service delivery, technical assistance, influencing expansion and training to clients.
- The VP, Customer Success will use data and analytics to measure KPIs across the customer experience and lifecycle to ensure our strategies and programs are driving better outcomes.
- Able to be a cultural influencer by cultivating and empowering your team through communication, accountability, emotional intelligence, motivation, and Human's values
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