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VoIP / VTC Engineer - Mid
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$66,000 - $106,000 a year
Full-time
- Managing and maintaining agency-level VoIP, or IP telephony, systems at Washington Metro Area and OCONUS facilities.
- Configure, troubleshoot and maintaining on-premise Cisco Unified Communications Manager (CUCM), Cisco ISR voice routers, transition to softphones, and migration to the cloud (UCaaS).
- Supporting the transition of existing workflows and call trees into call management systems and support program changes on VoIP systems and call manager systems.
- Analyzing, isolating, and resolving Cisco VOIP system problems including but not limited to technical, procedural, operational, and functional issues with all major Cisco telephone applications, including Call Manager, Unity Connection, Jabber, and Emergency Responder.
- Responding to VoIP incident/problem management requests and collaborating with service desk to resolve issues.
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