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Virtual Teller
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- A Virtual Teller provides real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM).
- Cross sells Credit Union services and supports all functions within the Contact Center.
- Through video transmission via the ITM process a variety of lobby and drive thru financial transactions including, but not limited to, deposits, payments, transfers, check cashing and withdrawals.
- Work with multiple software programs (teller and virtual) concurrently to complete all member transactions.
- Perform end of day balancing of transactions for multiple ITM locations, balancing the teller system against the virtual system.
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