MGM Resorts International

Provide support to Casino Marketing Operations and Executives to drive optimal customer experience and team alignment.. Produce various reports, analysis, and recommendations to guide the Casino Marketing leadership teams.. Facilitate all Casino Marketing Revisions and Traces for the team, and all event posting and outside show reservations; Research and. Input room reservations and creation of guest itineraries for all Casino Guests and Hotel Executives as requested to include Limo,. Front Desk, VIP Services, Casino Marketing, or similar high-volume customer service experience

services coordinator

THE JOB
It is the primary responsibility of the Casino VIP Services Coordinator to facilitate the daily operation of the Casino Services department and provide additional support as required to the VIP services team. Specific functions and responsibilities include providing leadership direction , motivation, training, and enthusiasm for the Casino VIP services team to drive excellence in guest satisfaction.
STARTING PAY RATE: $21.63 per hour
THE DAY-TO-DAY
Provide support to Casino Marketing Operations and Executives to drive optimal customer experience and team alignment.
Supervise and drive the casino customer experience by ensuring resolution of all guest inquiries and concerns, including resolution of escalated and complex inquiries, questions, and challenges from internal and external clients.
Produce various reports, analysis, and recommendations to guide the Casino Marketing leadership teams.
Actively manages all casino rooms/suites/luxury suite product and maintains constant communication with Revenue Management to lead decisions on forecasting casino rooms and inventory control.
Provide information, support, and personalized service to all hotel services, entertainment options, local attractions and activities to promptly respond to casino guest or executive inquiries utilizing a "one call resolution" mentality.
Maintains constant communication with Hotel front desk operations, VIP services, M Life team, and other departments as needed to maintain aligned and superior guest service.
Facilitate all Casino Marketing Revisions and Traces for the team, and all event posting and outside show reservations; Research and resolve casino skilled accounts and express comp exceptions.
Input room reservations and creation of guest itineraries for all Casino Guests and Hotel Executives as requested to include Limo, Dining, Show, Events, Golf, and other special requests as required; Posts high end complimentary to guest comp revenue accounts such as Aviation charges and billback tickets to these events to ensure accounts are aligned with gaming activity.
Order supplies for the department as necessary.
THE REQUIRED
High School Diploma, GED or equivalent
High volume Customer Service Experience
WHAT WILL MAKE YOU STANDOUT
Front Desk, VIP Services, Casino Marketing, or similar high-volume customer service experience
Bachelor's Degree or equivalent experience Hospitality industry.
THE IDEAL CANDIDATE
Excellent Customer Service skills.
High attention to detail.
Effective decision-making , social and organizational skills.
Excellent verbal and written communication skills to include effective skills in English in oral and written forms.
Have collaborative and interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Able to work in a fastpaced, busy, and somewhat stressful environment while maintaining a proper mental attitude.
Work varied shifts, including weekends and holidays.
Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure.
Working knowledge of Opera, Patron Management, Microsoft Office. #J-18808-Ljbffr

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