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VIP Casino Host Hospitality - Full Time (Harrah's Ak - Chin Casino)
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Full-time
- JOBSUMMARY:As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning.
- The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service.
- The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.
- Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems.
- Standing/walking on the casino floor interacting with guest 80% of the shift.
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