Pursuit Collection

Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation.. Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred.. Experience with Maestro, Pacific/Wizard, Five9 preferred but not required.. Sense of humor and ability to ‘let things roll’ when the unexpected happens.. Cubicle in call center.

vacation specialist

What will be your daily pursuit? Your daily pursuit will providing potential and current guests with top-notch customer service while helping to reserve their unforgettable vacation. What will you do in this job? Answer que calls using a cloud based phone systemInput reservations into a property management systemEnsure that guest information is entered correctlyEfficiently answer guest questionsCommunicate clearly and professionally to guests and team membersEnsure cancellation policies are followedProcess guest payments according to policyAssist with projects as neededActively participate in monthly agent and team goal incentive programsParticipate in an environment that is collaborative and funThis list of duties is intended to be representative of many of the tasks associated with this role.However, Pursuit and The Glacier Park Collection reserve the right to modify, add, remove, or otherwise change duties at their discretion based on the needs of the business. What skills and experience do you need for this job? Guest service, call center or equivalent desired.Experience in the hospitality industry strongly preferred.Strong experience using essential MS Office tools such as Excel, Outlook, PPT, Word, Teams required.Experience with PMS and POS systems (PMS, RTP, CRES) strongly preferred.Experience with Maestro, Pacific/Wizard, Five9 preferred but not required.Must have the ability to plan, organize and execute work details on time and on budgetSolid written and verbal communication skills.Strong “can-do,” attitude with willingness to be flexible and adaptable.Ability to make decisions, solve problems and exercise good judgment.Strong commitment to building positive working relationships.Willingness to work with a geographically dispersed team in a seasonal environment.Resourceful, with a curiosity to solve problems and create new solutions.Ability to organize and prioritize multiple tasks in a fast-paced environment.Sense of urgency to complete job duties accurately and in a timely manner.Sense of humor and ability to ‘let things roll’ when the unexpected happens. What will your work environment be like? Cubicle in call center.Job requires constant sitting, speaking, and typing.Flex scheduling.Non-smoking environment. Closing Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

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