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User Researcher
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- The User Researcher will partner with the product teams in a variety of projects that address key moments in the customer journey.
- Through supporting methodologies such as interviews, surveys, mixed-method studies, usability, and piloting new qualitative techniques, the User Researcher will partner with Analysts, synthesize, and report on new customer insights.
- The User Researcher will work to figure out the "why" behind customer behavior to better inform product initiatives.
- The focus will be the front end of the Customer Experience and extraction of pain points, requirements and opportunity spaces.
- UX research and testing using moderated and unmoderated user tests and interviews
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