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US - Customer Solutions Rep IV - US4
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- This is Gayatri, Senior Recruiter at Experis IT Manpower Group.
- Our client, leading Semiconductor manufacturing industry is seeking a Customer Solutions Rep to join their team.
- Take inbound calls from the client’s small & medium business customers to answer questions and provide help regarding orders, payment, shipping, returns, and replacements.
- Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping, and claims.
- represents HP’s customer needs to other organizations, such as tech support.
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