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Union Representative - Call Center Manager
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Full-time
- They serve the grocery food market and retail pharmacy industry consisting of essential workers.
- Leader, Energetic, dependable, detail oriented, strong work ethic, results driven and high Emotional Intelligence
- Ensures all staff within the department support and uphold the organization’s Core Values: Trust, Integrity, Respect, Teamwork, Empathy, Commitment, Financial Prudence, and Innovation and embodies the virtues of The Ideal Team Player—Humble, Hungry, and Smart.
- Participates in the phone interview process for the hiring process, new employee orientation and training, ensures the timely development of performance appraisals, communicates job expectations, enforces policies and procedures, and performs coaching.
- May assign call back to staff for research and follow up or escalate call to Health & Welfare Member Services Assistant Manager if necessary.
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