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Triage Counselor I, Federal Service Center - 10:30am to 7:00pm Cst - Remote
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- First level of support providing telephonic and chat support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling.
- Provides consultation and linking to resources to restore healthy and productive functioning and increase resiliency.
- May provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work life, document translation, and peer-to-peer support.
- When contractually required, provides telephonic consultation related to Critical Incident Response services, health and wellness presentations, and/or orientations.
- May provide non-medical counseling to eligible participants.
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