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Treasury Support Specialist I
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- Customer Support: Provide accurate, efficient and timely support of internal and external customers, including answering complex questions and interacting with customers via email, phone, and other digital communication formats such as chat and video meetings
- Troubleshooting: Research and resolve issues related to online banking and other digital products and services.
- Quality Control: Ensure all work processed is accurate and in compliance with policies and procedures, review other team members' work for accuracy and compliance to ensure quality service standards
- Security: Consistently follow risk mitigation best practices, detect and escalate suspicious or fraudulent activity
- Other Tasks: Complete recurring tasks such as hourly file uploads, remote deposit check exception reviews and processing, end of night file processing, daily and monthly report management, and other duties as requested
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