Southside Bank Fraud Prevention

Treasury Management Support Specialist I. Treasury Management Commercial Support Specialist I. Treasury Management Commercial Product and Support Manager. Perform a variety of complex clerical duties related to Online Banking, Remote Deposit Capture, and all other Treasury Management related products.. Keep common communication with other departments and branches as needed, such as Lock Box, Debit Cards, Bookkeeping, CIF, and ACH Department.

support specialist i

** Treasury Management Support Specialist I** **Job Category****:** 5B - Customer Services Reps **Requisition Number****:** TREAS002367 Showing 1 location **Job Details** **Description** **Position Title**: Treasury Management Commercial Support Specialist I **FLSA Status**: Non-Exempt **Reports to**: Treasury Management Commercial Product and Support Manager **Summary of the Job**: Perform a variety of complex clerical duties related to Online Banking, Remote Deposit Capture, and all other Treasury Management related products. This includes all electronic banking activities, processing of transactions, resolving software and hardware issues, and maintaining control records of actions taken. **Essential Functions**: * Oversight and support for facets of all business related products * Keep common communication with other departments and branches as needed, such as Lock Box, Debit Cards, Bookkeeping, CIF, and ACH Department. * Stay updated on the latest support material and troubleshooting techniques provided by vendors. * Solve internal and external issues regarding Treasury Management products and support as needed. * Process items in Q2 Central. * Open and manage support tickets with vendors. * Maintenance of existing and addition of new positive-pay and debit filter customers. * Assist with customer service inquiries concerning new accounts and funds transfer requests. * Treasury management setups for new business customers. * Assist Senior Support Specialists in tasks as needed. **Additional Functions:** * Under general guidance with respect to general objectives; in the majority of tasks and projects assigned independently determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operating within specific policy guidelines. * Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. * Participate in proactive team efforts to achieve departmental and company goals. * Provide leadership to others through example and sharing of knowledge/skill. * Perform other duties as assigned. **Required Education/Experience**: * High school diploma or equivalent required; Some college experience preferred; * One to two years of banking experience required with one to two years of related online banking experience and/or training preferred. **Necessary Skills**: * Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Ability to define problems, collect data, establishes facts, and draw valid conclusions. * Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet. * Handle multiple projects simultaneously. **Physical Activity/Dexterity:** * Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials. **Physical Environment Demands:** * Must be able to remain in a stationary position 50% of the time. * The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc. * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone. * Constantly positions self to operate on a computer. * The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing. **Working Conditions/Environment:** * Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. * Moderate noise (e.g. business office with computers and printers, light traffic). **Work Schedule/Hours:** * Monday through Friday; 8:00 a.m. 5:00 p.m. * Available for overtime as needed. **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

START NEW SEARCH