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Transportation Manager - Settlement & Incident Resolution
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- The Transportation Manager- Settlement & Incident Resolution is responsible for the leadership, execution, and administration of all settlement activities (freight audit & payment; overage, shortage & damaged; refusals; inspections, claims, PODs) for Lindt & Sprungli North America (LSNA) and the premium chocolate brands we support (Lindt & Sprungli USA, Ghirardelli, Russell Stover).
- Provide guidance, support, and professional development opportunities to team members and colleagues to enhance their skills in settlement procedures, incident resolution, and transportation management.
- Perform weekly audit of invoices submitted through the TMS websettle process, meticulously verifying accuracy of invoice details such as rate, accessorial charges, and fuel, before batching them for payment approval.
- Report and analyze data, including OSD reports, FA&P reports, TMS data, and carrier information, to identify patterns or trends and take appropriate actions including recommending changes to appropriate parties and driving corrective measures
- Experience in the consumer-packaged goods industry
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