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Transportation Industry Analyst (Open to U.S. Citizens)
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- The Office of the General Counsel (OGC), Office of Aviation Consumer Protection Division (OACP) reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.
- Communicate orally and in writing with consumers to inform them of their rights and the obligations of airlines and ticket agents to comply with consumer protection and civil rights statutes and regulations.
- Communicate orally and in writing with airlines and other air travel companies to ensure the complete and timely processing of complaints and compliance with aviation consumer protection and civil rights laws.
- Perform other tasks and special assignments as necessary related to aviation consumer protection and civil rights complaints.
- The Office of the General Counsel, Office of Aviation Consumer Protection Division (OACP) is looking for a candidate who is experienced with handling consumer complaints, motivated, and self-reliant.
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