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Traffic Monitoring Operator / Call Center - 2nd Shifts Available
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$19.35 an hour
Full-time
- Transportation Management Center (TMC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other staff, Georgia Department of Transportation (GDOT) personnel, and partner agencies.
- AECOM operations staff serve at the TMC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with motorists, first responders, GDOT staff, and mobility stakeholders of GDOT.
- Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps.
- Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or GDOT personnel.
- Coordinate and collaborate with GDOT signal personnel and/or the SigOps program, which is the program tasked with performing GDOT’s traffic signal management services.
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