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TPM III, Hardware, MSP CX Support
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$119,000 - $231,400 a year
Full-time
- We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet.
- The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders.
- In this role on the MSP CX team, you will be responsible for developing, implementing and leading the execution of Hardware Support processes and mechanisms (e.g. RCM, CAPA, Retrofits, Field Audits) to facilitate field hardware reliability and performance management.
- Develop, implement and lead the execution of multiple concurrent Continuous Improvement Programs (RCM (FMEA), CAPA, Retrofits, Support Cost Modeling).
- Develop and implement standard operating procedures, performance metrics, and feedback mechanisms for Hardware Support Engineering teams.
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