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TOC Service Desk Agent
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- Job#: 2028401 Job Description: Service Desk Agent- Arlington, VA The Technology Operations Center (TOC) Service Desk service desk agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software.
- The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security (DHS) with significant opportunities for growth and advancement.
- Advanced experience with Active Directory management & administration Knowledgeable of Problem Management best practice and processes These Qualifications Would Be Nice to Have:COMPTIA A+, or Network+, or Security+ Certification HDI Certification EEO EmployerApex Systems is an equal opportunity employer.
- We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
- Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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