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Tier 2 HelpDesk Agent - Networking / Hardware Support
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Full-time
- As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ensuring a seamless experience for our customers.
- Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively.
- Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance.
- Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller.
- Rectify video and programming problems on Dish Smart Boxes.
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