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Tier 1 Help Desk Specialist (Top Secret Clearance Required)
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- Paradyme Management is seeking Top Secret-cleared Tier 1 Help Desk Support Specialist to work in Huntsville, AL to support our countrys premiere law enforcement agency.
- The users you will support carry out our nations mission of fighting terrorism, espionage, defending against cyber-attacks, and major criminal threats.
- Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities
- Ability to work onsite at Redstone Arsenal in Huntsville, AL
- 0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments
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