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Tier 1 Help Desk Specialist (REMOTE Full Time)
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Full-time
Remote
- Maximus is seeking a talented Tier 1 Help Desk Specialist to provide support to their CMS BOSC (Centers for Medicare and Medicaid Services Business Operations Support Center) client.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Work within the team framework created by management and work with team members on assigned projects; work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
- Experience with and/or ability to use call center telephony equipment
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