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Full-time
- Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian government agencies, including DOD, FBI, Department of Interior, Department of Agriculture, and Defense Health Agency.
- TGS helps clients meet their performance objectives by delivering a vast array of services ranging from large and complex IT and business services to highly specialized work place systems.
- TGS delivers mission-enabling IT solutions, application development and support, network/security operation center (NOC/SOC) support, call center support, data center services, network management and modernization, enterprise solutions, operations management, professional services, CIO services, and telecommunications.
- The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system.
- Documentation in the incident management system is required for both real-time voice and virtual reported problems.
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