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Ticket Fulfillment & Credential Manager
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- This manager will also hire and supervise seasonal, part time, and full time fulfillment staff members to ensure tickets, passes, credentials, and materials are received, printed, and distributed in a consistent, timely, orderly fashion.
- As a team member of the Ticket Operations department, the Fulfillment & Credential Manager will assist the team with administering the venues manifest, inventory management, capacities, and reporting.
- Oversee all aspects of fulfillment with ticket printing (in house and third party vendor), bundling and stuffing of inserts and packaging, shipping, customer resolution, payments qualified for shipping, employee and department ticket pick up, secondary credentials (such as stickers or wristbands) and day of race resolution.
- Work with Ticket Operations Managers (TOMs) to identify & create necessary policies & reporting regarding any items that need shipped, distributed, and/or printed.
- Work with TOMs and other departments on the ticket template and print design of any commemorative stock, lanyards, cards, wristbands, RFID items, parking passes.
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