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TGI Friday's - General Manager
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- General Manager ROLE PURPOSE To lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth.
- To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met.
- KEY RESPONSIBILITIES & ACCOUNTABILITIES · Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
- Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
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