Penn Foster

We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base.. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls.. This is a Remote/Work from Home position based in the Southern Dallas area reporting to the Regional Sales Manager.. As Territory Manager, you must enjoy working with a variety of people, mostly senior citizens, in their homes.. 100% Remote Work from Home Environment

territory sales manager

Who we are:
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com. This is a Remote/Work from Home position based in the Southern Dallas area reporting to the Regional Sales Manager. Position Summary:
For this position of Territory Manager, ClearCaptions is looking for a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives. As Territory Manager, you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently. The ClearCaptions Territory Manager will be provided installations to accept, complete installation and train customers on the features and benefits of their caption telephone service. The ClearCaptions Territory Manager is also responsible to create their own leads through customer referrals, building relationships with hearing care providers/other business partners who will refer and through establishing their own events where they will educate customers about their entitlement to the equipment and service. What you will do:
Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services. You will be trained how to do this.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in your local market.
Create, attend and educate consumers in Senior Events and other events.
Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.
Maintain adequate inventory of equipment and supplies in order to service customers
Create lead-generation activities and generate referrals.
Adapt to new responsibilities and opportunities as necessary.
Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.
Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community.
Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.
The kind of people we look for:
Versatile people who thrive on variety and challenge
Excited about working in a fast-paced environment
Innate problem solvers who want to grow in a flexible, collaborative culture
Takes initiative, pushes boundaries, motivated to innovate
Talented individuals with a growth mindset who want to use their learning and relationship-building skills
Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality
Qualifications:
Must have outside sales experience preferably with senior citizens.
Experience working in the hearing health field preferred.
Must have a valid driver’s license.
Excellent people and relationship building skills.
Comfortable working with Senior Citizens & the Disabled.
Proficient computer and basic understating of Internet.
Must work from a local home office equipped with high-speed Internet.
Must have a personal automobile.
Must be willing to work weekends.
Must be able to travel extensively by car in the assigned region and by air on occasion.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Physical Demands:
Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Travel to company, customer, Hearing health care providers and senior event sites primarily locally, although some that are out of state may be required. Must use provided headset for audio quality in our call center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring close vision and hearing; occasionally stoop, bend, crouch, reach, twist, and grasp, may lift and move equipment/boxes up to 10 pounds.
Employees may experience the following physical demands for extended periods of time:
Sitting, standing and walking (95-100%)
Keyboarding (70-90%)
Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
May lift or move boxes (up to 10 pounds)
Work Environment:
100% Remote Work from Home Environment
Compensation: $40,000 - $45,000 per year base salary plus uncapped commission with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
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