City of Austin

Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.. This position is for a call center agent that provides immunization information and schedules appointments for the clinics.. Knowledge of immunization practices and the Texas Vaccines for Children Program eligibility requirements. Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

patient representative

Position Information
Posting Title
Temporary - Patient Representative - Immunizations Unit Appointment Line


Job Requisition Number
COA091345


Position Number
T95505


Job Type
Full-Time


Division Name
Austin Public Health


Minimum Qualifications
Education and/or Equivalent Experience:
Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
Any combination of related education and experience may be substituted.

Licenses and Certifications Required:
None


Notes to Applicants
This position is for a call center agent that provides immunization information and schedules appointments for the clinics. This position will serve English and Spanish speakers.


Pay Range
$21.18 – $23.56


Hours
Monday through Friday
7:45 a.m.. to 4:45 p.m.


Job Close Date
04/10/2024


Type of Posting
External


Department
Austin Public Health


Regular/Temporary
Temporary


Grant Funded or Pooled Position
Not Applicable


Category
Professional


Location
15 Waller Street, Austin


Preferred Qualifications
Preferred Experience:
Bilingual Spanish/English
Previous experience working in a Call Center
Knowledge of immunization practices and the Texas Vaccines for Children Program eligibility requirements
Previous experience that required conflict resolution, the majority of which was in uncertain situations.


Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.
Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.
Interviews and gathers information to assist patients with obtaining needed resources or services.
Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.
Research and contact pharmaceutical companies for drugs, equipment, information and other services.
Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.
Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.
Assist staff with clinic programs and outreach activities.
Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.
Responsibilities – Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others


Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Local City, state, federal and health laws, rules, and regulations
Knowledge of community programs and services
Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
Skill in coordination between patients, clinic staff, and others
Skill in research and persuasion
Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
Skill in effectively utilizing community resources and programs
Skill in oral and written communication
Ability to take initiative and work independently
Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
Ability to compile reports on clinic operations, resources, cost analysis, and other services
Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).




Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.


EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.



Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

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