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Teller Team Leader
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- Northwest Teller Team Leaders oversee office operations and a team of tellers, conducting reviews, managing schedules and monitoring interactions to be sure tellers are providing an excellent front-line customer experience by welcoming customers, and providing efficient and educational service.
- This position serves as a role model and coach to tellers to ensure that effective service, operations, and support of office sales initiatives exist within the office.
- Provides leadership, conflict resolution and communication to the Teller line.
- Ensure the office cash limits are being utilized and maintained, security procedures are followed, and compliance training (e-learning) is completed by the teller team while ensuring the office is operating smoothly and efficiently
- Supervise and guide the offices success of operations and audit
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